Untangle and grow

A blog by Alison Maxwell

Monday, 12 September 2011

Asking questions in change

I was talking last week with an HR Director who does an exceptional job at managing change in his organisation. "It is simple really" he said, "as soon as you grasp that change means loosing some degree of control then all you have to do is get really creative to help people feel back in the driving seat. Probably the most immediate way of doing this is to help people to ask the question they really want to ask ---then work really hard to get them an answer ".

This is an organisation who takes this sort of process really seriously - they regularly track employee queries and can tell you how they are doing responding to them. Its not that the employee necessarily gets the answer they want to hear, but at least they have the certainty of being heard.

Simple maybe but very effective.

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